Returns & Refunds
Our Extended Hassle-Free Return Policy
Our goal is to have you 100% satisfied with your purchase. Before shipping, every order is carefully packaged and individually inspected for quality control purposes. Customer satisfaction is a fundamental part of our commitment, as reflected by our Returns & Refunds Policy.
When can I receive a refund for my order?
When you shop with REPOSEPOINT, you have peace of mind in knowing that our products are covered by a 14-Day Money-Back Guarantee.
This means that if you encounter any problems with your device within 14 days of receiving it, you are able to contact us and ask for a replacement.
For all return and refund requests, we charge a 10% restocking fee.
Refunds & Exchanges For Damaged Items
To be eligible for a refund or exchange, you must first email us at email@example.com within 14 days of receiving your order that includes pictures and video evidence of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full amount.
To qualify for the refund/replacement, we require a video that would support the issue being reported. Once received, our defective order department will review it & we’ll process the replacement or refund.
In the unlikely event that your item was received damaged or faulty please email us at firstname.lastname@example.org with the following details:
- Original email/name you used when purchasing
- Proof of purchase (order number)
- Detailed description of the “fault” and “damage” of the item
- Video evidence of the fault/defect of the product
Do you offer delivery guarantee? Refunds for not delivered orders?
Yes, you can receive a full refund for orders that don’t arrive within 60 days. If, for example, your local post office closes for weeks and your order is not delivered within 60 days of your payment date, we will refund your money in full, regardless of whether the delay is our fault. We believe that no customer should have to wait longer than 60 days for an online purchase, regardless of the cause.
Please notice that in case you would cancel your order before it has been shipped, we will issue you a full refund, minus the processing fees of 10% which we pay to our logistic partner and the payment processing provider.
Every Reposepoint product (except those purchased during limited-time sales events) comes with a 14-day money-back guarantee.
To be eligible for a return, the product(s) must be in their original packaging, along with all included accessories, in new condition, and must not be damaged in any way during the time that the item is in the customer’s possession.
Additional non-returnable items:
– Gift cards
– All products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.
- Daily living aids that may come into contact with the mouth, nose or ears
- If the item contains gel, gel pad and has been used, it cannot be returned for a refund.
If you are not satisfied with your purchase, please get in touch with our care team at email@example.com and we will provide you with instructions to return your order.
Important Notes Before Your Return:
- We have received plenty of returns from customers that have been marked as unsellable and in those situations, we are unable to process any refunds.
- Our partner in inspecting returns is Amazon and their workers will go over your returned package and decide if it’s in a sellable condition or not.
- If the case or product is damaged in any way, please do not return your massager as it will be marked unsellable and you will not be able to receive a refund for your order.
- If your return is marked unsellable by our partners, they do not provide any kind of photo evidence about the unsellable aspects of your return, it’s only visible in the system & we are only able to provide a screenshot.
- If marked unsellable, we are unable to ship the return back to you as it will be taken off our inventory & is no longer available.
- You will be responsible for paying the cost of shipping back the item. Shipping costs are non-refundable.
- Please make sure the massager does not have any signs of use and all package contents that originally came with your order are included when you return your package. (instruction manual, charging cable, surprise note, the wrapping that the massager was in & a clean massager with no fingerprints, hairs etc.)
- Please make sure that the package is undamaged and in its original condition.
- Please make sure to send us the tracking number of your returned product as soon as you send it.
- Please also be advised that the shipping fee would have to be paid for by the customer.
Our return & refund policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange. If you requested the return & refund but haven’t sent the product back within this time frame, we would not be able to process the refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
At REPOSEPOINT, we stand behind the quality of our products 100%.
In the unlikely event that you aren’t blown away by the quality of your product or you happen to encounter a manufacturing defect, let us know within 12 months and we’ll exchange your product for a new one, free of charge. Please notice that the warranty doesn’t cover intentional damage or damage caused by using the product against its purpose.
Just reach out to our customer care team via email and let us know what you’re experiencing so we can make it right. Please note that we can only offer replacements of the same product that you originally purchased.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for further instructions.
Lost or Stolen Packages
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product(s).
REPOSEPOINT is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, REPOSEPOINT will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. As mentioned, please make sure to enter the correct delivery address, we can not be responsible for lost packages due to an incorrect address.