Shipping Policy
Everything you need to know about where we ship, how long it takes, and how to track your order.
1. Where we ship
We ship anywhere in the 48 contiguous United States.
We can’t deliver to Alaska, Hawaii, US territories such as Puerto Rico, Guam, and the US Virgin Islands, PO Boxes, or APO/FPO military addresses. We don’t ship outside the US.
2. What shipping costs
Nothing. Shipping is free on every order, with no minimum. The price you see at checkout is the price you pay.
3. How long it takes
Most orders arrive within 8 to 15 days.
Here’s what happens in between. We send your order to our fulfillment partner within one business day. They pick and pack it, hand it to a carrier, and you get a tracking email as soon as it’s scanned. From there it’s in transit.
Some orders land in under a week. A few take longer, usually because of customs or a carrier delay we can’t control.
That range is what our customers actually experience, not a best case. If you need something by a particular date, email us at support@reposepoint.com before you order and we’ll tell you honestly whether it’s doable.
4. Tracking your order
Once your order ships, you’ll get an email with your tracking number and a link. You can also look it up any time at Track Your Order.
No tracking email after five business days? Email support@reposepoint.com and we’ll find out what’s happening.
Tracking that hasn’t moved in a few days is usually fine. Carriers often go quiet while a package is in transit or clearing customs. If it’s been more than a week with no update, tell us and we’ll chase the carrier for you.
5. Changing your order
Once your order has gone to our fulfillment partner, we can’t change or stop it.
So if you spot a mistake, email support@reposepoint.com straight away and we’ll do what we can.
This matters most for addresses. A missing apartment number or a typo in the street is behind most of the delivery problems we see, so it’s worth a second look before you check out.
6. If your order is delayed
If we can’t get your order shipped within 30 days, we’ll contact you with a revised estimate and your options. You don’t need to chase us for this.
If your order shipped but still hasn’t shown up 30 days later, email support@reposepoint.com and we’ll investigate with the carrier.
7. Why your order might arrive in pieces
If you buy more than one item, they may ship separately and arrive on different days, each with its own tracking. Nothing has gone wrong and you’re not charged extra.
If one package turns up and the rest hasn’t appeared within a week, let us know.
8. If your package goes missing
When tracking says delivered but there’s nothing there, a few minutes of looking usually solves it:
- Around the property, including the porch, side door, garage, and behind anything a driver might tuck a box behind
- With neighbors, building management, or a front desk
- In your mailbox, if it’s small
- With anyone else in your household who might have taken it in
Carriers sometimes scan a package as delivered a day or two before it actually arrives, so it’s worth waiting 48 hours before assuming the worst.
Still nothing? Email support@reposepoint.com within 14 days of the delivery date and we’ll look into it with you.
9. If something arrives damaged or comes back to us
Damaged in transit: email support@reposepoint.com within seven days with your order number and a few photos of the item and the box. We’ll sort it out.
Returned to sender: if a package can’t be delivered or gets refused at the door, the carrier sends it back to our fulfillment partner. Email us and we’ll take it from there. If you’ve simply changed your mind, it’s quicker to accept the delivery and start a return.
10. Where your orders ship from
We work with a network of fulfillment partners, some in the United States and some overseas, depending on the product. Your tracking may show a carrier you haven’t come across before.
11. Still have a question?
Email us at support@reposepoint.com or get in touch here, and we’ll help.
For returns, exchanges, cancellations, and refunds, see our Refund Policy.